Frequently Asked Questions
What do I have to do to submit my information
We offer 2 methods:
Step 1 – Download one of our forms and fill in the information or use our Online Roof Form to input your information.
Step 2 – Add the appropriate product to the shopping cart.
Step 3 – Pay for the product by going to shopping cart and following the checkout link.
Step 4 – Email us all documents related to the estimate. This can include photos of the work done, bid item receipts, floor plan drawings and/or EagleView Reports (or other aerial report).
Step 5 – After you receive your estimate, reviewed it and requested revisions if needed. Revisions are done with priority (typically same day for simple revisions).
Why should I use Xactimate estimates?
Xactimate is the source that most insurance companies use for pricing. Bidding is no longer guesswork. Insurance companies, who use Xactimate, aren’t interested in any other pricing unless it’s lower. Xactimate even helps you to stop underbidding. The future is here for the industry, you might as well join in. Xactimate estimation is your tool also.
When is the best time to present the Xactimate estimate to the Homeowner and Insurance company?
There is no doubt that the answer is, the earlier the better. Negotiate the job while you have the best chance. Show the homeowner and the adjuster what you believe is the correct approach to making things right for the homeowner. When done after the fact, you might gain nothing, while you’ve already spent the extra money. Best to establish the budget before you begin the job. You can waste a lot of time and effort demanding money for work that was never agreed on. Also, before the job is done, the homeowner is more willing to help.
Will the report look like we prepared it in-house?
Yes, we are like your ghost writers. It is your estimate, you are the estimator. Our identification does not
show on your estimate. But, if you prefer, we will provide an estimate under our heading and logo.
How can you possibly know the prices for our area?
We don’t. But Xactimate does. Xactimate is updated monthly for all zip codes in the United States and Canada.
Your report will be done with the most recent pricelist for your zip code.
What if we need an item that isn’t on the form?
Add information in the comments box or send us an email, fax or call us. Our form contains the most
frequently needed items, but many more are available. Just convey what you need and we will include it. We can add anything, ANYTHING!
What about Metal, Built-up, Rubber, Slate, Copper, Aluminum, and other unusual roofs
Custom reports are no problem. Tell us what the material is (including trim). We’ll figure it out for you. We do commercial and residential.
Will you include my company logo on the Xactimate report?
Yes, gladly. Please email your logo in any format and we will include it at no extra cost. You only need to send your logo once.
We will save it and use it on all of your future reports. No logo? No problem! Select from 8 choices on the online form.
How long is your turnaround time?
Roofs and Siding: You will typically receive your estimate as a PDF attachment by return email usually within 1-2 days, except Sundays and holidays. There are times, however, when an order can take longer due to it size. Larger estimates take longer to write, as a rule. All estimates are written from scratch by seasoned professionals. If you are sweating a deadline then give us a call. We want your business.
If ordering an EagleView Report expect a additional 1-3 day delay.
All other estimates: You will typically receive your estimate as a PDF attachment by return email usually within 1-3 days (depending on size), except Sundays and holidays. There are times, however, when an order can take longer due to it size. Larger estimates take longer to write, as a rule. All estimates are written from scratch by seasoned professionals. If you are sweating a deadline then give us a call. We want your business.
What if there are errors on my Xactimate report?
We will immediately respond with a corrected report (typically the same day for simple revisions).
Is the Xactimate report any guarantee of agreement from the adjusters?
No. Although Xactimate is accepted and used by most insurance companies, interpretations vary, as do some insurance companies directives to their adjusters. Some adjusters are not allowed to give on some items, even though others are. EagleView measurements and Xactimate pricing are the best way possible to establish your professionalism and credibility.
Can I request Overhead and Profit settings of a particular amount?
Absolutely, yes. Our reports can include 10% Overhead and 10% Profit. You can request it on our forms.
Can we just send you an EagleView™ or some other aerial estimate?
Sure. In fact we will do any of these type for only $49. These aerial services are helpful for much information. If you already have an aerial estimate or calculations of your own, we will proceed. Bear in mind that aerial estimates don’t show what type of roof material it is. Nor do they show multiple layers of shingles. A lot of information may need to be added. For instance, vents can be hard to decipher from images. Detail is where you make (or lose) lots of money. Our form completes the needed information and starts you on your way to an impressive presentation.
***Did you know that the 3 industry leaders have combined into one company. Pictometry, GeoEstimator, and EagleView now operate as EagleView.